The Provider-Delivered Care Management (PDCM) program is rooted in the Blue Cross Blue Shield of Michigan Patient-Centered Medical Home model. It is care management delivered in the physician’s office, provided by trained care team members in conjunction with the physician. The PDCM program ensures chronic condition patients receive effective and efficient care, leading to better outcomes and lower costs for patients.

The goal of Provider-Delivered Care Management is to provide patient education, care coordination, and other support services either face-to-face or telephonically by health care teams working collaboratively with the patient and the patient’s physician. The program is designed to help chronic condition patients address medical, behavioral, and psychosocial needs to ensure they are successful in meeting their health goals.